FAQ Topics
Installation & Setup
- ★ How do I upgrade to version 4?
- ★ I installed the Orbweb.me host software. What now?
- ★ How do I install Orbweb.me?
- Which webcams are recommended for use with the webcam monitoring function?
- What are the system requirements for installing Orbweb.me?
- How can I check for new versions of the Orbweb.me application?
Remote Desktop
- When I try to use remote desktop, after clicking the host, the session does not start.
- What do I need to know about license compliance?
- I have lost the connection during an Orbweb.me remote desktop session. Did I lose my work?
- Video and audio performance is not smooth in remote desktop sessions. Is this normal?
- What RDP color depths does Orbweb.me support?
- Why is my desktop wallpaper missing?
Connection
- ★ Additional wake on WAN drivers installation for Realtek network card in Windows 10
- ★ Remote Wake States and Operating System Support
- ★ Why am I not able to connect to my host PC from my Internet browser?
- Enable wake on WAN on Qualcomm Atheros network card
- How long does it take to wake up the host from "Sleep" mode?
- I have a LAN chip that supports remote wake, but when I shut down my computer or put it to sleep, it does not appear as wakeable in Orbweb.me portal.
Subscription
Web Portal
- ★ In Chrome, I am seeing "You need latest Java to connect to your computer" when Java is already installed.
- Browser Portal support List
- When using Firefox to access the web portal, the connection process hangs at the "Connecting" status and then it times out.
- When I access Orbweb.me portal in more than one tab in my internet browser simultaneously, I see an error "Java(TM) Platform SE binary has stopped working".
- Why am I getting the message "That Orbweb account does not exist. Enter a different email." even if I have signed up for an Orbweb.me account?